Contact
Do you have a question about a product, your order or delivery? Our customer service is here for you.
Send us a message
Fill out the form or send an email to <a href="mailto:support@tormino.com">support@tormino.com</a>. We usually reply within 1 business day.
Fietsenwinkel.be
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Company name Tormino B.V.
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Address Pletterij 35 F,
2211 JT Noordwijkerhout,
Netherlands -
Email support@tormino.com
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Chamber of Commerce number 84663545
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VAT number NL8633.03.808.B.01
Frequently Asked Questions
We strive to answer your question as quickly as possible, <strong>usually within 1 business day</strong>.
To help you as efficiently as possible, we offer support <strong>only via email</strong> (<a href="mailto:support@tormino.com">support@tormino.com</a>).
As soon as your order leaves our warehouse, you will receive an <strong>email with a track-and-trace code</strong> to track your shipment.
You have a strict <strong>14-day return period</strong>. Please note: <strong>return costs are borne by the customer</strong>. Make sure the product is returned in its original condition and packaging.
Orders are typically delivered <strong>within 1 to 4 business days</strong> in Belgium and the Netherlands. Order on a business day <strong>before 12:00 PM</strong>? Your package will be <strong>shipped the next business day</strong>.