Warranty
At Fietsenwinkel.be, we fully stand behind the quality of our products. If something is unexpectedly wrong, we ensure the right support. You can rely on a quick and appropriate solution, so you can keep cycling worry-free.
Legal warranty
You always have the right to 2 years of legal warranty, fully in accordance with Belgian and European law. This warranty applies to all products you purchase from Fietsenwinkel.be.
The legal warranty covers all potential manufacturing defects and material flaws, ensuring that your article does what you may reasonably expect of it.
Manufacturer warranty
Some brands even offer an extended manufacturer warranty that goes beyond the statutory 2 years (for example on specific frames or electronic components).
Feel free to contact us to check if this applies to your specific product.
What is covered by the warranty?
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Manufacturing and material defects.
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Defects that were already present upon delivery.
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Components that do not function properly during normal use.
What is NOT covered by the warranty?
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Normal wear and tear (e.g. on brake pads, tires and chains).
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Damage caused by improper use or incorrect assembly.
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Damage caused by falls, accidents or negligence.
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Damage caused by lack of maintenance.
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Modifications or repairs performed by third parties.
How do I file a warranty claim?
Contact
Contact our customer service.
Description
Describe the problem clearly and add supporting photos.
Order details
Mention your order number so we can find everything quickly.
Assessment
We assess your warranty claim within 5 business days.
Solution
For a valid claim, we quickly arrange a repair, fast replacement or refund.
Questions?
Contact our customer service directly for all your warranty questions. We're happy to help!
Contact us