Privacybeleid | Fietsenwinkel.be

Introduction

Fietsenwinkel.be, part of Tormino B.V., values the privacy of its customers. In this privacy policy, we explain which personal data we process, why we do so, and what rights you have. We process personal data in accordance with the General Data Protection Regulation (GDPR).

1. Who are we?

Fietsenwinkel.be is an online bicycle specialist and is operated by:

Company name: Tormino B.V.
Address: Pletterij 35 F, 2211 JT Noordwijkerhout, Nederland
Chamber of Commerce: 84663545
VAT number: NL8633.03.808.B.01
Email: support@tormino.com

2. What personal data do we process?

We process the following personal data:

Contact details: name, email address, and invoice/delivery address.
Order data: products you order, payment method, and transaction data.
Account data: email address and password if you create an account.
Browsing data: IP address, browser type, and pages visited (via cookies).
Communication: content of emails and messages you send to us.

3. Why do we process your data?

We process personal data for the following purposes:

Order processing: to process, ship, and invoice your order.
Customer service: to answer your questions and handle complaints.
Account management: to manage your account and order history.
Marketing: to send you newsletters and offers (with your consent).
Legal obligations: to comply with tax and accounting requirements.

4. Legal basis for data processing

We process your personal data based on: performance of a contract (order processing), legal obligation (tax and accounting regulations), and your consent (newsletter and marketing). You can withdraw your consent at any time.

5. How long do we retain your data?

We do not retain your personal data longer than necessary for the purpose for which it was collected. Order and invoice data is retained for 7 years due to statutory tax retention periods. Account data is retained until you delete your account. Marketing data is retained until you unsubscribe.

6. With whom do we share your data?

We share your personal data with the following parties:

Shipping partners: for delivery of your order (name and address details).
Payment providers: for processing payments (iDEAL, Bancontact, credit card, PayPal).
IT service providers: who help us manage the webshop (Shopify, email provider).
Government agencies: when legally required to do so (e.g., tax authorities).

7. Your rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access: you can ask us what data we process about you.
Right to rectification: you can have incorrect data corrected.
Right to be forgotten: you can ask us to delete your data.
Right to data portability: you can request your data and transfer it to another party.
Right to object: you can object to the processing of your data.
Right to withdraw consent: you can withdraw previously given consent for marketing at any time.

8. Cookies

Our website uses cookies to make the website function, improve usability, and track visitor statistics. You can disable cookies at any time via your browser settings. Functional cookies are necessary for using the website. For analytics and marketing cookies, we ask for your consent.

9. Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. Our website uses SSL encryption for secure data transmission.

10. Questions or complaints

Do you have questions about this privacy policy or want to exercise a right? Please contact us. You also have the right to file a complaint with the supervisory authority.

Email: support@tormino.com
Address: Tormino B.V., Pletterij 35 F, 2211 JT Noordwijkerhout, Netherlands