Veelgestelde vragen
Ordering & delivery
We deliver in Belgium and the Netherlands within 1-4 business days. Order before 12:00 PM? We ship your order the next business day. You'll receive a track-and-trace email once your package is on its way.
Shipping costs are calculated at checkout based on your location. Check our shipping page for current rates.
We ship to Belgium and the Netherlands. At this time, we do not offer international shipping outside these countries.
You can pay safely with iDEAL, Bancontact, credit card and PayPal. All payments are processed securely with encryption.
Returns & warranty
Yes, you have a 14-day return policy. Contact us at support@tormino.com and we'll guide you through the return process. Return shipping costs are borne by the customer. Read more on our returns page.
If you received a defective product, please contact us at support@tormino.com. We'll resolve the issue quickly, including replacement or refund. Check our warranty page for more information.
You can reach us via email: support@tormino.com. We aim to respond within 1 business day.
Still have questions?
Can't find your question? Contact us below and we'll help you as quickly as possible.