Information & customer service
Ordering, delivery, payment and your purchase. Choose a topic below to find what you need.
About Us
Get to know Fietsenwinkel.be and our online bicycle shop.
Read moreShipping & Delivery
Check delivery times of 1–4 working days and shipping costs for your destination.
Read moreReturns & Exchanges
Find out how returns work: consumers have a 14-day withdrawal period. Return shipping is at your expense.
Read moreWarranty
Find out what to do if an item is faulty or you have a warranty question.
Read morePayment Methods
Explore available payment methods, including Bancontact and iDEAL.
Read moreFAQ
Find answers to common questions about your order.
Read moreInformation before and after ordering
Read About us to learn how Fietsenwinkel.be works. Find delivery times and charges under shipping information. Before returning an item, read our return conditions. For further questions, reach customer service through the contact page. Please note: collection and visits are not possible.